Your branded merchandise program, fully managed
We handle warehousing, fulfillment, kitting, and quality control across Canada, so your team can focus on strategy, not logistics.
We run your merchandise program end to end
You define the objectives, the budget, and the rules. We handle everything else, from the day we set up your platform to every order that ships. Your team retains authority over policy; we handle operations.
- Platform configuration and branding
- Product sourcing and catalog curation
- Decoration and customization in our facility
- Order processing and validation
- Fulfillment and shipping across Canada
- Customer support for your end users
- Reporting and regular program reviews
Eight steps from order to delivery
Every order follows the same disciplined process, whether it's a single anniversary gift or 500 onboarding kits.
Order receipt
Orders arrive through hosted stores, purchase orders, email, or phone
Validation
Product availability, decoration specs, budget compliance, and shipping confirmed
Decoration
On-demand embroidery, heat transfer, or screen printing in our facility
Picking
Items pulled from warehoused inventory or received from suppliers
Inspection
Product quality and decoration accuracy verified before packing
Packing
Branded packaging available, bilingual packing slips included
Shipping
Carrier pickup from our Ontario warehouse, delivery across Canada
Tracking
Tracking information captured and communicated to the recipient
One operation, six ways to ship
| Delivery type | How it works |
|---|---|
| Individual | Ship to a recipient's home or work address |
| Direct mail | Ship to multiple individual addresses from a provided list |
| Bulk | Ship multiple items to a single location |
| Multi-location | Ship to various client locations across Canada |
| Event delivery | Bulk delivery to an event venue by a specified date |
| Client pickup | Available in the Ottawa and Eastern Ontario area |
Kitting and custom packaging
When the package is the product, presentation matters. We assemble multiple items into cohesive branded packages, including onboarding kits, milestone reward boxes, and event swag bags, with the care and consistency your brand requires.
- Multiple items assembled into a single kit or package
- Custom packaging and presentation options
- Personalized inserts, cards, or branded documentation
- Gift-appropriate presentation for recognition items
- Recyclable materials preferred, right-sized packaging
Your inventory, our warehouse
For clients who pre-purchase inventory, such as service pins, branded merchandise, and commemorative items, we receive, inventory, and store your products in our Ontario facility at no additional charge for active programs.
- Real-time inventory tracking visible in reporting
- Low-stock alerts at configurable thresholds
- Proactive reorder recommendations
- On-demand fulfillment to reduce waste and carrying costs
- In-house decoration of warehoused blanks on demand
Seven checkpoints before anything ships
Quality assurance is embedded throughout our operation, not bolted on at the end.
| Stage | What we check |
|---|---|
| Product sourcing | Supplier vetting and rating |
| Receiving | Inspection of incoming goods |
| Storage | Proper conditions and inventory accuracy |
| Order entry | Validation rules and eligibility checks |
| Fulfillment | Pick accuracy verification |
| Packing | Quality check before shipment |
| Shipping | Carrier tracking and delivery confirmation |
When errors occur, we document the root cause, replace the item at no charge, and implement process improvements. Error rates are tracked and reported to clients.
Your dedicated account team
Every program client is assigned a dedicated account executive, someone who knows your products, your brand, and your program rules. Backup coverage is always provided.
| Priority | Example | Response |
|---|---|---|
| P1 | Platform inaccessible | 1 hour |
| P2 | Reporting errors | 4 hours |
| P3 | Other issues | 12 to 24 hours |
Response times apply during business hours: Monday to Friday, 7 am to 7 pm Eastern. Contact via portal, phone, email, or voicemail.
Built for organizations that need accountability
Governance controls
- Budget limits per manager or department, enforced automatically
- Eligibility enforcement from your HR or identity data
- Configurable approval workflows
- Role-based access with two-factor authentication
- Full audit trails on every transaction
- Data ownership: exportable in standard formats
Compliance credentials
- PCI DSS Level 1 compliant platform: highest payment processing standard
- SOC 2 Type II compliant platform: independently audited controls
- PIPEDA and Privacy Act compliant
- OECM approved supplier
Platform integration
- SCIM 2.0 provisioning from Microsoft Entra ID
- CSV import for bulk account provisioning
- Passwordless OTP authentication, no VPN required
- Automatic deprovisioning when employees leave
From contract to go-live
| Phase | What happens | Timeline |
|---|---|---|
| Discovery | Define objectives, products, rules, and branding | Weeks 1 to 2 |
| Configuration | Platform setup, catalog curation, governance rules | Weeks 2 to 4 |
| Testing | User acceptance testing; you validate before go-live | Weeks 4 to 8 |
| Launch | Administrator training, documentation, and go-live | Weeks 6 to 12 |
School spirit stores can be live in one to two weeks. More complex programs with custom integrations take closer to twelve. For clients transitioning from an existing supplier, we provide onboarding support at no additional cost.
What our clients say
“Ladybug Designs manages our entire employee recognition program, from warehousing service pins to shipping anniversary gifts across Canada. We don't think about logistics anymore.”