About us
Canadian-made quality, personal service, fully managed programs
Our story
Ladybug Designs started with a simple idea: branded merchandise should be accessible to everyone, not just large corporations with big budgets. Co-founded in 2023 by Jennifer and Jean-François (J.F.) Larente in Kemptville, Ontario, the company began as a small decorated apparel business and grew into a full-service promotional products partner serving clients across Canada.
Today we work with school boards, enterprise HR teams, small businesses, event coordinators, and marketing leaders who need a partner they can trust to deliver quality products on time. Whether it's one custom hoodie or a nationwide employee rewards program with thousands of recipients, every order gets the same attention.
Meet our team
Jennifer Larente Co-founder & Owner
J.F. Larente Co-founder & Director of Business Development
Jennifer Larente is the creative brain of Ladybug Designs. Clients often arrive with half an idea and a blurry logo; she turns that into something better than what they pictured. She is also the quality bar behind everything that leaves the building: if an order doesn't look right to her, it doesn't ship.
Jean-François (J.F.) Larente leads business development and builds the technical infrastructure behind Ladybug Designs, from hosted store platforms and order management to fulfillment workflows. That foundation has been key to supporting the company's significant growth without sacrificing the personal service clients rely on. A native French speaker, J.F. ensures our bilingual clients receive service in the language they prefer.
What we do
Custom decoration
Embroidery, sublimation, and DTF heat transfer produced in our Ontario facility, with screen printing and custom sublimation apparel through trusted production partners. We handle proofing at no extra charge, and offer artwork preparation and colour matching services.
Promotional product sourcing
Access to thousands of products from leading Canadian suppliers. We help you find the right items for your brand, budget, and audience. Browse our catalog.
Employee recognition programs
Hosted online stores with eligibility controls, budget management, and automated fulfillment for service awards, onboarding kits, and milestone gifts. See how it works.
School spirit wear stores
Hosted online stores for schools and school boards, with parent-friendly ordering, inclusive sizing, and no minimum order requirements. See how it works.
Fulfillment and warehousing
We store your inventory, assemble kits, manage quality at every stage, and handle fulfillment across Canada. You give us a list, we build the kits, pack them, and ship them wherever they need to go. We have shipped custom kits to 26 countries for our clients' global programs. Warehousing is included at low cost, often included in the program.
Bilingual service
English and French support from day one. Hosted stores, product descriptions, customer communications, and reporting are available in both official languages.
How we're different
Most suppliers sell you products. We run the whole program, from a Canadian warehouse, on a platform that passes the audits.
A managed service, not just a supplier
You set the objectives, the budget, and the rules. We run everything else:
- Hosted store built and maintained by our team
- Product sourcing and curation
- Decoration in our facility or through trusted partners
- Pick, pack, ship, and seven quality checkpoints
- Customer support and program reporting
Canadian-owned and operated
Our warehouse, production, and team are in Kemptville, Ontario. That matters in practice:
- Orders ship from Ontario, with no customs delays
- Canadian-first sourcing wherever possible
- A team in your time zone who knows Canadian compliance
- Embroidery and DTF decorated one at a time, so no or low minimums
Enterprise-grade security and compliance
Recognition programs touch personal data and budgets. School stores process parent payments. Both need a vendor that takes security seriously:
- PCI DSS Level 1 certified platform
- SOC 2 Type II certified platform
- PIPEDA and Privacy Act compliant
- Your data is yours, exportable at any time
Every program gets a named account contact and defined SLAs, and we're committed to sustainable and ethical sourcing.
What guides us
Approachability
We are friendly, welcoming, and make it easy for clients of any size to work with us. We have done orders of one, and we have explained what DTF means more times than we can count.
Reliability
We deliver consistent, high-quality results. When we commit to a deadline, we meet it. We're a small team, so quality is personal. We know every order that goes out the door, and that is exactly how we want it.
Memorability
We create products and experiences that leave a lasting impression. From the unboxing moment to the daily use, our goal is merchandise people are proud to wear and keep.
Flexibility
Every client is different. We adapt our services, pricing, and processes to match your needs, whether you are a startup ordering 25 t-shirts or an enterprise managing a national program.
OECM supplier partner
Ladybug Designs is an OECM supplier partner, selected through a competitive process under the BPS Procurement Directive. Ontario school boards, colleges, hospitals, municipalities, and other publicly funded organizations can work with us directly without running a separate procurement.
What OECM approval means for your procurement · Our OECM supplier profile
